Returns & Exchanges

andydawson.shop values ​​the customer shopping experience and is committed to providing safe and convenient after-sales service. This return and exchange policy explains the procedures for product returns, refunds, and related after-sales processing. Please read the following carefully before purchasing products.

1. Return Application Conditions If you need to return a product after receiving it, you should submit your application within the time limit stipulated by applicable law.

Products that meet the following conditions are generally eligible for return: The product is unused, unopened, or does not affect resale; The product packaging, accessories, and related attachments are intact; The product is in its original condition; Valid order information or proof of purchase is provided.

Due to the personal hygiene and safety considerations involved in beauty products, some opened, used, or unresaleable products may not be eligible for return.

2. Non-Returnable/Exchangeable Items

The following items are generally not eligible for return or exchange:
Opened or used cosmetics and beauty products;
Items contaminated, damaged, or affecting resale due to personal use;
Items missing original packaging, accessories, or proof of purchase;
Items caused by improper customer operation;
Special hygiene products or items restricted from return by law.

3. Return Application Process
   To apply for a return, please follow these steps:
   Submit a return application through customer service within the specified time;
   Provide the order number, product information, and reason for return;
   Wait for confirmation from the after-sales team;
   Return the product according to the provided return instructions.

Items returned without confirmation may not be processed promptly.

4. Refund Policy
   After the returned item is inspected and meets the requirements, we will process the refund using the original payment method.

Refund processing time typically includes:
3-7 business days after the item is returned and inspected;
Bank or payment institution arrival time may vary depending on the institution.

Refunds typically do not include additional shipping fees incurred due to special circumstances, which will be handled according to the order and applicable regulations.

5. Damaged Goods or Incorrect Orders

Please contact us immediately if you receive goods that:
are damaged in transit;
receive the wrong goods;
have obvious quality issues.

Please provide order information and relevant photos so we can verify the situation and provide an appropriate solution, including replacement, refund, or other after-sales processing.

6. Exchange Policy
   To exchange goods, please contact customer service first to confirm eligibility.

Exchanges generally require that:
the goods are unused;
the goods are in their original packaging;
the required replacement goods are in stock.

If the target item is out of stock, we may offer a refund or other feasible solutions.

7. Return Shipping Costs
   Except for product quality issues, incorrect delivery, or damage during transportation, return shipping costs are usually borne by the customer.

If the return is due to our fault, we will handle the relevant costs according to the specific circumstances.

8. International Order Returns and Exchanges

For international orders, returns and exchanges are subject to local laws and regulations and relevant shipping requirements.

When applying for an international return, customers should ensure that the goods comply with import and shipping regulations and bear any related return shipping costs or other expenses.

9. Legal Consumer Rights

These return and exchange terms do not restrict the legal rights of customers under UK and applicable territorial consumer protection laws.

If applicable laws stipulate that customers have the right to withdraw, exchange, or refund, we will comply with the legal requirements.

10. Contact Us

If you have any questions about the return and exchange process, refund status, or after-sales service, please contact us using the contact information provided on the website. We will assist you as soon as possible.

Company: ANDY DAWSON LIMITED
Address: 2 Thistle Street, Aberdeen, Scotland, AB10 1XZ
Email: shop@andydawson.shop
Tel: +44 7712207569